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How We Do It
Governance, Management and Accountability
All not-for profit and charitable organisations are accountable, certainly to their stakeholders
and, when in receipt of funding, to government also. Stakeholders can include members, clients,
staff and, importantly, donors. The level and quality of that accountability depends, in large
measure, on the level and quality of that organisation's governance and management.
In order to improve accountablility and transparency, we perform governance and management audits
in which we undertake complete, "top-down" studies of organisations' structures and then make
appropriate recommendations as to how and where they can be improved.
We will then work with an organisation's board of management and senior professional staff
in order to implement these improvements. As part of the service offered, we will then undertake
a review of these improvement implementations at agreed intervals thereafter.
Donor, Demographic & Mailing Databases
On-going maintenance of a large donor, mailing or demographic database
is time-consuming and, unless done systematically, regularly and
meticulously, can soon render a database ineffective.
With the client's "mission" in mind, we first perform a full data audit. This
audit takes into consideration the data's accuracy, the suitability of the
information stored, the manner in which it is stored and the systems by which
that data is currently being maintained.
As well as providing the client with a full, detailed audit report, we
develop a strategy to assist the client to develop and then maintain a database
which most benefits the client's objectives.
We can then assist the client to implement that strategy or do it for them.
Even if a client's database is of sufficient quality and quantity
for its purpose, the client may still not be achieving a maximum benefit
from it if the "engine" that drives it is either inadequate or inappropriate.
We take the time to observe the functions within a client's office that utilise
the database and then perform a full database software audit.
This audit considers the suitability to the "workload" of the
software being used - the database structure, the manipulation of
that data and the data retrieval mechanisms that are required.
We then provide the client with a full, detailed database software
report and make recommendations aimed at maximising the benefits
that should be derived from the client's data.
Whether the software is "off-the-shelf" or custom-written, we
then work with the client's programmers or use own to implement
our recommedations once the client has approved them.